Terms and conditions.

Terms and Conditions

Please note that as an Internet based company the PRIMARY means of contact is via email.
Sales information only via telephone on 0845 125 9535. (Monday to Friday 10am to 4pm).

Payment via VISA, Mastercard, Solo, Maestro, Switch, Electron and cheque (will require 3-10 days for clearance),
(in some circumstances we will not accept payment via Solo / Electron).

It is our policy only to ship to the VERIFIED card holder address, this is normally done electronically in the event we can not do so it will delay the order and may lead to a request to buy being declined. It is the customers responsibility to ensure the data given is correct with their bank records.

It is the responsibility of the purchaser to ensure that the payment/s process without problem, we accept no responsibility for delays caused by payment problems..

Credit card payments aren't processed automatically, they will generally only be processed when the goods are ready to be despatched, the exception being spares items where payment will be processed at time of order.

Sending details via this website is an "offer to buy", "all" details are verified and vetted as correct before we accept them as an "order". An email copy of some the "offer to buy" details is sent, this is not a receipt of payment nor order confirmation / acknowledgment, merely a copy of the customer request.

Additional information may be requested, if not provided in timely or mannerly fashion will result in the details being deleted from our systems. Any query unanswered after 10 days will be deleted but may be provided to the police if such action is appropriate.

We reserve the right to refuse to supply any goods, without explanation.

Any query received regarding pricing, orders or any other matter not in a mannerly, civil fashion will be ignored, after being referred to this statement.

Cancellations, any cancellation must be notified in writing / email to service and must be confirmed by ourselves. We have no wish to send goods that are not wanted but logistically there may not be time to cancel an order before it has processed / packed / shipped, this process can take less then 15 minutes.

This webpage is primarily designed for business users and as such all prices exclude delivery service and VAT.
Goods sold subject to availability. E&OE. Every effort is made to ensure that prices and descriptions are up to date and correct.

Pictures / images for illustrations purposes only

Prices are subject to change without notice due to currency fluctuations and other reasons, any changes will be notified by email / telephone. The online prices can sometimes be a penny out (more/less) due to different roundings between the website and accounts systems.

All customers please note

If you have ordered a spares item which shows no available stock the normal ETA is 7-10 days but this is an ESTIMATE, some parts can take longer. Payment for such will be taken when we process it. If you don’t accept either proviso then please contact us and we will cancel.

With specific reference to DVD media, it’s the responsibility of the customer to ensure that DVD drives / writers / players firmware is up to date. This ensures maximum media compatibility, which is NEVER 100%. In some cases even with latest firmware some media may not work with a given drive / setup, this does not mean the media is defective. If on testing such media we find it works for us we will not refund / replace it.

If we have a media that’s is causing problems we will discontinue its supply, we’ve not seen that for several years.

This policy is to ensure all customers are not paying more to cover such when its not their or our fault.

Goods are not sold on a trial basis. It is the responsibility of the customer to ensure that what you are ordering is the correct item and that it will work in your device for the intended use.

At no time can we / do we indicate that any product is 100% suitable for all devices, customers equipment, OS, firmware and condition thereof is not our responsibility. It is not within our remit nor will we do third party technical support.

Where items are Large / heavy / bulky ie jewel cases / DVD covers, delivery charges are approximate and may need to be palletised, we reserve the right to adjust the delivery charge to reflect the true cost. In that case customers will be advised of change for approval before the order is processed.

NOTE: All delivery shortages must be informed to us in writing within 5 Days.

Returns

All returns for whatever reason must be authorised, if goods are returned without authorisation they will be refused.
See further details as below.

Returns priorities 1st, Picking / order input errors, we will resolve such matters on the same day.
2nd, defective items, were we can confirm that an item is defect we aim to have a replacement despatched in 2 days.
Some items such as Microdrives and tape cartridges have to be returned to manufacturers/distributors for testing which will cause a delay in the process which is out of our hands.
3rd, Incompatibility issues, can take more time to establish what the cause of the problem is, most matters should be resolved in 5 days.

Seven day cooling of period

We comply with current legislation with regard to returns, specifically the Consumer Protection (Distance Selling) Regulations 2000.
i.e. You have the right to change your mind and return the goods for a refund, provided that they are completely unopened / unused and returned within 7 working days after the day on which you receive them.

If you wish to return goods within the seven day cooling off period you MUST inform us in writing and get authorisation to return them.
Note, seven day cooling off period does not apply to business to business transactions.

Please remember it is your responsibility to take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted and you will be liable for a handling charge.

Return carriage is payable by customer, the goods should be insured as it is your responsibility to return the goods to us in original condition.
We are not responsible for damage / loss whilst being returned.

The goods MUST be unopened and in the original packaging. Our delivery service charges are non refundable.

Any refunds due will be will be completed within 30 days of the receipt of the goods back to ourselves.

All customers please note

With specific reference to DVD media, it’s the responsibility of the customer to ensure that DVD drives / writers / players firmware is up to date. This ensures maximum media compatibility, which is NEVER 100%. In some cases even with latest firmware some media may not work with a given drive / setup, this does not mean the media is defective. If on testing such media we find it works for us we will not refund / replace it.

If we have a media that’s is causing problems we will discontinue its supply, we’ve not seen that for several years.

This policy is to ensure all customers are not paying more to cover such when its not their or our fault.

Other returns


Product returns due to defective manufacture must be authorized by ourselves email for details.

Non defective returns outside the seven day cooling off period accepted at our discretion, may be subject to a handling charge and
we reserve the right to charge for the tested of non defective items at the rate of £25 per hour + vat.
Such returns must have a RMA number, email for details.

All returns for whatever reason must be authorised, goods returned without authorisation will be refused.

We will require SPECIFIC details of what the problem is, including type of equipment used, details of any error message and what steps have been taken to identify / resolve the problem.
It the customers responsibility to include the SPECIFIC details, failure to do will result in the items being stored, without notification, pending these being supplied.

NB, DVD / DVD media technology is constantly changing, it is impossible to be certain than a specific disc will work in a given drive and the next batch of media whilst the same brand may be different.
It is imperative that the consumer keeps the DVD firmware up to date, what works today will not work in the future as the media / specifications change.

We will replace goods if required as agreed with the customer but reserve the right to give a refund/part inline with current legislation.

All goods are guaranteed for 12 months (unless otherwise stated) from date of purchase, for defects in manufacture / materials.
Guarantees beyond 12 months may be direct with the manufacturer.
For proof of extended guarantees please visit the manufacturers websites or print the relevant website page/s of our website for your records.

As a general rule we will require the original invoice / copy thereof as proof of purchase. (in some cases the serial number will have been recorded on the invoice).

General guidelines

Please remember when you sign for the goods to check that the packaging is intact and sealed / unopened.
If you have any doubts please call for advice, BEFORE signed.


Further advice information

For further advice on your rights purchasing online or via mail order covered by
The Consumer Protection (Distance selling) Regulations 2000 please you can consult the following.
(Note, these regulations go not apply to business to business transactions).

www.adviceguide.org.uk,National Association of Citizens Advise Bureau

www.oft.gov.uk, Office of Fair trading

www.consumer.gov.uk, DTI's Consumer gateway

Or contact your local Trading Standards Office, details in your local phone book.
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